Here are some frequently asked questions about Kaizena subscriptions.
Q: What payment methods can I use?
For individual and department subscriptions, Kaizena only accepts credit card payments. For school and district subscriptions, we accept credit cards and bank transfers. All payments are processed through Stripe.
Q: How can I cancel my subscription?
Contact us at payments@kaizena.com to cancel your subscription.
Q: If I'm not satisfied with Kaizena, can I get a refund?
Yes, as long as you request the refund near the start of your subscription.
For monthly subscriptions, your refund request must be made within the first 7 days of your subscription.
For yearly subscriptions, your refund request must be made within the first 30 days of your subscription.
For the full details of our refund policy, read our Terms of Services.
Q: How do I renew my subscription/I don't see my new invoice?
All Kaizena subscriptions automatically renew. You can check the date of your subscription in two ways:
1. Open the Kaizena add-on on a Google Doc or Slide. Then click on the menu button (green circle with 3 white horizontal lines) and then click "Kaizena Progress". The start date of your subscription will be shown here. Your subscription will renew a year from this date (for a yearly subscription) or each month on that day (for a monthly subscription).
2. Go to the Kaizena dashboard and click on the "Subscription" tab. The start date of your subscription should be there. Your subscription will renew a year from this date (for a yearly subscription) or each month on that day (for a monthly subscription).
Q: I need to change my credit card for my subscription.
We aren't able to handle credit card changes for your subscription directly. If you need to change your credit card, send us a message at payments@kaizena.com and we will send you the invoice for your next renewal. You will be able to change your payment information using that invoice.
If you have any further questions, contact us at help@kaizena.com.